Mark Ruport

In this uncertain global economy, many companies have pared resources to the point that they have driven employees to a level of frustration that few of us deem tolerable. Corporate executives and stockholders consistently want more: more revenues, more profitability, and "more with less" from all departments. Yet, in trimming human resources to improve the bottom line, few companies examine their workflow to identify and eliminate extraneous processes or unnecessary roadblocks that would help maintain realistic objectives for employees, let alone enable an eight-hour workday. In a world of e-business, many companies are plagued with outdated, manual business processes that could be streamlined by modeling and automation. Business Process Management (BPM) helps companies measure their core processes - analyzing which processes work and improving those that don't - t... (more)